Refund Policy

Draft notice. This policy is a working draft. It has not yet been reviewed by Indonesian legal counsel and may change before launch. Amounts and timeframes marked TODO are still to be confirmed. An Indonesian-language version will be provided, and the Indonesian text will govern once published.

Plans and credits

BaliEcoHome sells access through plans and credits. A plan gives you ongoing access to the AI design studio and related features. Credits are used to generate design concepts. The current prices, what each plan includes, and how many credits a generation costs are shown at checkout before you pay. Payments are processed by Midtrans.

• Plan pricing and inclusions: [TODO: confirm plan details]
• Credit pricing and usage: [TODO: confirm credit details]

Cancelling a plan

You can cancel a recurring plan at any time from your account. Cancellation stops future billing. You keep access until the end of the period you already paid for. We do not charge a cancellation fee.

When you can get a refund

We do not operate a blanket no-refund rule. In line with Indonesian consumer protection law (Undang-Undang Nomor 8 Tahun 1999), you can request a refund when:

• You were charged in error, for example a duplicate or incorrect charge.
• The service did not work as described because of a defect on our side and we could not fix it in a reasonable time.
• What you received materially does not match what was offered at checkout.

Credits that have already been used to generate concepts are normally non-refundable, because the work has been delivered. If a generation failed due to a fault on our side, we will restore the credits or refund them.

How to request a refund

Email hello@baliecohome.com or message us on WhatsApp with your account email, the charge date, and a short description of the problem. We aim to acknowledge requests within [TODO: response window] and to resolve valid requests promptly.

How refunds are paid

Approved refunds are returned through Midtrans to the original payment method where possible. The time to appear in your account depends on your bank or card issuer. We will confirm by email once a refund has been issued.

Contact

Questions about billing or refunds can be sent to hello@baliecohome.com. An Indonesian-language version of this policy will be provided.